Refund & Cancellation Policy
Because DreamsMoments provides instant automated digital card customization and direct file downloads, please review our refund guidelines below.
1. Nature of Digital Products
DreamsMoments products are instant digital deliverables (high-resolution 300 DPI PDF vector files, PNG images, and custom digital video invitations).
General Non-Refundable Rule:
Digital products are generally non-refundable once the customized card or video has been generated, rendered, or downloaded to your device. Since digital files cannot be physically returned, standard order cancellations after download completion are not eligible for a refund.
2. Valid Exceptions & Full Resolution Guarantee
We are committed to 100% customer satisfaction. We will issue a full refund or provide manual file re-generation under the following technical circumstances:
- Duplicate Payments: If your bank or UPI app deducted payment twice for a single watermark unlock or design transaction.
- Watermark Lock Failure: If payment was successfully debited, but the watermark failed to unlock or the high-res PDF button failed to download due to a server error.
- File Rendering Corruption: If the exported PDF/PNG file contains severe visual distortion or missing text elements caused by generator rendering bugs.
3. Refund Request Process & SLA
If you experience any of the eligible technical errors listed above, please request assistance within 48 hours of transaction:
- Contact support via WhatsApp or email with your Payment UTR / Transaction Reference ID.
- Attach a screenshot or description of the issue encountered.
- Our technical support team will verify payment status and send clean high-resolution files or process an instant refund within 24-48 business hours.
Need Help With Your Order?
If you faced payment deduction or download issues, our support team is available on WhatsApp.